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Comprehensive and individual service, fast and direct communication and maximum security - you can expect this not only in personal contact with us, but also from our online banking.

The most important features at a glance

  • Keep an overview of your assets and your current portfolio developments at all times.
  • Thanks to our multibanking functionality, you can integrate all third-party accounts into your online banking at Hauck & Aufhäuser.
  • Do your banking business conveniently from home or on the road – on all devices via website or mobile app.
  • If you need temporary liquidity, you can simply apply for a loan via your online banking system.
  • All invoices, bank statements and other documents can be found in your personal electronic mailbox.
  • If you have any questions about your assets, use our live communication via chat or co-browsing.
  • We offer online banking according to the latest security guidelines (2-factor authentification).


User Guide


Individual Dashboard

With our individual dashboard, you always have an overview of all account and custody account data relevant to you. You can add or remove any detail views that are important to you personally.

Interactive Portfolio Evaluation

Our interactive portfolio evaluation provides you with a detailed overview of your asset structure as a whole and the performance of different portfolios in detail. In addition, you also receive data on historical portfolio performance with a selectable evaluation horizon.


With the multibanking function, you can also integrate your accounts and securities accounts with most other banking institutions into your online banking at Hauck & Aufhäuser. This allows you to see all your accounts and custody accounts at a glance in Hauck & Aufhäuser's online banking and keep track of them at all times.

Lombard loan

You have a temporary need for liquidity, but do not want to access your own assets? You are welcome to complete your credit application directly via your online banking service.

Personal Mailbox

The mailbox replaces the paper-based letter contact. You can call up account statements and other documents conveniently from home at any time. As soon as there are new messages in your mailbox, you will be informed by e-mail.

Live Communication

You can communicate digitally and personally with our bank at the same time. You can contact us via chat or co-browsing and receive prompt support if you have any queries.



 Mobile App

Our online banking is available via the mobile app "H&A mobileBanking" for Android in the Google Play Store and for iOS in the Apple App Store. It's a convenient and fast way to do banking from any device.

TAN procedure

With our secure signature procedure, we send you a personalized TAN for each order via the mobile app "H&A pushTAN". Alternatively, we also offer a SMS TAN or photoTAN procedure.

Further Information


  • Credit transfers and direct debits (in SEPA Format)
  • Template administration
  • Standing orders
  • Foreign payment transactions
  • Online loan application
  • Date transfer


  • Portfolio overview
  • Portfolio structure
  • Electronic asset certificate
  • Dashboard widget to display portfolio performance
  • Detailed view of historical portfolio performance with selection of evaluation horizon
  • Detailed view of securities account development at the overall and portfolio level

Account and custody account information

  • Account balance query
  • Turnover query over different time periods
  • Integration of third-party accounts possible (multibanking)

Custody account balance

  • Portfolio value
  • Initial prices
  • Profit and loss

Additional features

  • Personal Identification Number (PIN) management
  • Personal administration of user rights
  • Mailbox with personal data management
  • Assigning an individual user name (alias)

Protecting your assets and your banking transactions is our major priority. We have implemented state-of-the-art security procedures in our online banking to protect your accounts and transactions from unauthorized access:

  • SCA - 2-factor authentification: The PSD2 policy requires logon using Stong Customer Authentication (SCA). In future, online banking customers will also have to enter a Tan (e.g. SMS Tan) after logging in with their customer number and pin in order to gain access to their online banking.
  • Secure signature procedure with PushTan: For each order, we send you a personalized TAN via app to your mobile phone. In addition, you will receive all relevant order data, which you can check again before the transaction. Each TAN is issued only once and expires after 15 minutes.
  • In addition, we also offer you a signature procedure via SMS TAN, in which you receive a personalized TAN via SMS on your mobile phone for each order. The SMS also contains all the relevant order data, which you can check again before the transaction. Each TAN is issued only once and expires after 15 minutes.
  • Lastly, you also have the option of using our photoTAN procedure - both via our TAN app and optionally via a separate4s device. After you have entered your transfer data in online banking, a graphic appears on the screen. Using the Photo-TAN reader or the Photo-TAN app on your smartphone, you scan the graphic. This also contains all the relevant order data, which you can check again before the transaction. Here too, each TAN is only issued once and expires after 15 minutes.
  • Secure data transport with 128-bit SSL encryption.
  • For general questions about Hauck & Aufhäuser Online Banking, please call +49 (0) 69 2161-1112 during business hours.

Security Instructions for the Hauck & Aufhäuser Online Banking

  1. Please send us a completed and signed "Agreement for Online Banking" in a sealed envelope. You can obtain the form here or from your individual relationship manager.
  2. You will then receive a personal welcome letter with your new online banking ID (login name and PIN) and all other user-relevant information by mail.
  3. When you register for the first time, you must confirm your identity once by TAN.



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